FAQ
Frequently Asked Questions (FAQ)
Welcome! Below you’ll find answers to some of the most common questions about our products, orders, payments, and shipping.
If you can’t find what you’re looking for, please don’t hesitate to contact us — we’re always happy to help!
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we accept returns for all items within 14 days of the purchase date.
For detailed return instructions, please visit our Return Policy page.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your order on our website or through the carrier’s tracking page.
Can I cancel or modify my order?
We understand that changes may sometimes be necessary. If you wish to modify or cancel your order, please contact our Customer Service Team as soon as possible. We’ll do our best to accommodate your request.
2. Product Questions
Which size should I order?
To ensure the best fit, we provide a size chart for every product on its product page. Please check this chart for detailed sizing information before placing your order.
What material is this product made of?
You can find detailed material information under the “Product Description” section on each product page. If you have additional questions about materials, feel free to reach out to us.
How should I care for this product?
Care instructions are listed under the “Product Description” section of the product page. Following these instructions helps maintain quality and extend the lifespan of your product.
Can I see this product in other colors?
If a product is available in multiple colors, these options will be displayed on the product page. If you don’t see the color you’re looking for, please contact us — we’ll be happy to check availability.
3. Payment Questions
Which payment methods do you accept?
We accept several payment options, including Visa, MasterCard, American Express, Klarna, PayPal, and Apple Pay.
Do you offer installment payments?
Yes! We offer installment payment options for eligible purchases through Klarna. For more information, please visit our website or contact our support team.
Is my payment information secure?
Absolutely. We take your payment security very seriously. All transactions are processed using industry-standard encryption technology to ensure your data remains safe and protected.
4. Shipping Questions
How long will it take to receive my order?
Delivery times depend on your location and the selected shipping method. For more details, please refer to our Shipping Policy page.
How much does shipping cost?
Shipping costs vary by location and shipping method. Within the Benelux, we offer free shipping on all orders. For full details, please visit our Shipping Policy.
Do you offer free shipping?
Yes — all orders within the Benelux qualify for free shipping. More details can be found in our shipping information.
Do you ship to P.O. boxes?
Yes, we also deliver to P.O. box addresses. Please make sure to provide your complete and accurate address to avoid any delivery delays.
5. Contact Questions
How can I contact Customer Service?
You can reach our Customer Service Team by sending an email to support@bonero.nl or by using the chat function located at the bottom-right corner of any page on our website.
What are your business hours?
Our team is available Monday to Friday, from 9:00 to 17:00. We do our best to respond to chat and email inquiries outside these hours whenever possible.
How can I share feedback?
We love hearing from you! You can share your feedback through our Contact Page or by emailing support@bonero.nl.
Do you have a physical store?
At the moment, we don’t have a physical store. We partner with a professional warehouse to keep operational costs low and to offer you the best possible prices online.