Shipping Policy
Shipping Policy
At Bonero, we place great importance on an efficient shipping process to ensure that your order is handled as quickly and smoothly as possible. Below you will find all the details regarding our shipping policy:
Order Processing
All orders are processed within 1 to 3 business days, excluding weekends and holidays. Processing begins once we have received your order confirmation via email. Once your order has been processed, you will receive a notification to inform you that your order has been shipped.
Shipping Costs
At Bonero, we aim to make shopping as easy and affordable as possible. Therefore, we apply standard shipping rates that are favorable for our customers. In most cases, our shipments are free, unless otherwise indicated.
Standard Shipping Rates:
- International: Free shipping for standard products
- Netherlands / Belgium: Free shipping for standard products
Shipping Times and Methods
Here are the estimated shipping times and methods for your reference:
- 5-10 Business Days: International shipping with free shipping for standard products.
- 5-10 Business Days: Shipping to the Netherlands / Belgium with free shipping for standard products.
- 7-12 Business Days: International shipping with free shipping for large products.
- 7-12 Business Days: Shipping to the Netherlands / Belgium with free shipping for large products.
Note: While we make every effort to deliver your order on time, we are not responsible for any delays caused by the shipping service.
If you require additional information or have questions about our shipping policy, please do not hesitate to contact our customer service.
Return Policy
At Bonero, we understand that sometimes a product may not meet your expectations. Therefore, we have established a return policy to assist you in such situations. Here are the details of our return policy:
Return Period
You have the right to return your purchase within 14 days of the delivery date, provided the item is unused and in its original condition.
Refunds
For a return, we will refund the full order amount, excluding return shipping costs. Please note that some items cannot be accepted for return due to hygiene regulations, but we will clearly indicate this on the relevant product.
Damaged Items
If your order arrives damaged, we kindly ask you to contact us immediately at support@bonero.nl. Please include your order number and attach a photo of the damaged item. We handle such cases individually and strive for a satisfactory resolution.
Refund Process
Once we have received and inspected your returned item, we will send you an email to confirm receipt of the returned item. We will also inform you whether your refund has been approved or rejected. If your refund is approved, the amount will be returned to your credit card or original payment method within 14 business days, usually sooner.
Order Process
- Orders are processed within 1-3 business days, excluding weekends and holidays.
- Pre-ordered items are processed within 1-3 business days after they arrive at our warehouse.
- After successfully placing an order, you will receive an email confirmation with your order details. If you do not receive an email, please check your spam folder or contact us for confirmation.
- If you have questions or changes regarding your order, please contact us immediately at support@bonero.nl. Please note that changes to your order are no longer possible once it has been shipped.
- We emphasize the importance of carefully checking and entering the correct delivery address. Bonero is not responsible for orders not received due to address errors provided by you. In the case of a return due to an incorrect address, we will refund the original order (excluding shipping costs) and ask you to place your order again.