Privacy Policy

Privacy Policy

Contact

If, after reviewing this policy, you have any questions, would like more information about our privacy practices, or wish to make a complaint, please contact us via email at support@bonero.nl.

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.
“Personal information” refers to any information that can identify an individual. Below you will find detailed information about what personal data we collect and why:

I - Device Information

  • Purpose of collection: We automatically collect information about your device to ensure the website loads accurately and to perform analytics on website usage in order to optimize our website.

  • Source of collection: This information is collected automatically when you access our website using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for business purposes: This information may be shared with our processor, Shopify.

  • Collected personal information: Version of web browser, IP address, time zone, cookie information, pages viewed, search terms, and interactions with the website.

II - Order Information

  • Purpose of collection: We collect this information to process your purchases, including fulfilling orders, processing payments, arranging shipping, providing invoices and confirmations, communicating with you, screening for risk or fraud, and providing information or advertising relating to our products or services in accordance with your preferences.

  • Source of collection: This information is collected directly from you.

  • Disclosure for business purposes: This information may be shared with our processor, Shopify.

  • Collected personal information: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Support Information

  • Purpose of collection: We collect this information to provide customer support.

  • Source of collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us deliver our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information in their Privacy Policy.
    We may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications that we believe may be of interest to you. For example:

  • We use Google Analytics to understand how our customers use the site. You can read more about how Google uses your personal information in their Privacy Policy. You can also opt out of Google Analytics via this link.

  • We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is shared directly, and some through cookies or similar technologies (depending on your location and consent).

  • We use Shopify Audiences to help display ads on other websites to buyers who have purchased from other Shopify merchants and who may also be interested in our offerings. We also share information about your site usage, purchases, and the email address associated with your orders with Shopify Audiences, through which other Shopify merchants may present offers you might be interested in.

For more information about how targeted advertising works, visit the Network Advertising Initiative (NAI) educational page via this link.

You can opt out of targeted advertising by visiting:

You can also opt out of certain services at: https://optout.aboutads.info.

Use of Personal Information

At Bonero, we use your personal information to provide our services, including offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.

Legal Basis

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • Protection of your vital interests;

  • The performance of a task carried out in the public interest;

  • For our legitimate interests, provided they do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we retain your personal information for administrative purposes unless you request its deletion. For more information on your right to erasure, please refer to the “Your Rights” section below.

We value your privacy and the information you provide for our SMS marketing service. We use this information to send you text notifications (e.g., about your order, including abandoned cart reminders), marketing offers, and transactional messages, including review requests.

Our website uses cookies to track which items you place in your cart, including when you leave the checkout. This information is used to determine when to send cart reminder messages via SMS.

Sale of Personal Information

Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to port it to a new service, and to request that your personal information be corrected, updated, or deleted. To exercise these rights, please contact us via the contact details above.

Your personal information is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information about how these transfers comply with the GDPR, please see Shopify’s GDPR Whitepaper.

CCPA

If you are a resident of California, you have the right to access the personal information we hold about you (the “Right to Know”), to port it to a new service, and to request correction, updating, or deletion.
If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small piece of data downloaded to your computer or device when you visit our website. At Bonero, we use different types of cookies, including functional, performance, advertising, and social media or content cookies.
Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection), so you don’t need to re-enter this information each time you return or navigate between pages. Cookies also provide insight into how people use the website—whether it’s their first visit or if they are frequent visitors.

We use cookies to optimize your experience on our website and to provide our services.

Do Not Track

Please note: because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

If you wish to make a complaint, please contact us by email or by mail using the contact details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection authority or our supervisory authority.